Qspear's support services model is designed to deliver less downtime, faster response and lower database and application management costs. Our flexible Support model includes proactive health monitoring and unlimited number of reactive calls. Onsite/Offsite support models to check the Availability, Performance, Security, Migration and Up-gradation issues for various enterprise Applications and Databases.
With deep domain skills in technology and products and industry wide experienced SMEs Qspear has built the ability to execute projects at a competitive cost leveraging its in-house processes and frameworks. Troubleshooting and resolving functional and technical issues encountered by users with respect to application modules and functionalities implemented. Fully functional offshore support model for customers across geographies through ticket based system with guaranteed uptime and response and resolution time matrix (Service level agreement).
Qspear provides a unique ticketing tool to all the support engagements where in all the ticket logs are maintained, SRs are raised and auto allocation of issues and tickets is done to the concerned SMEs. Q-DESK is ticketing based website that is created with the purpose of raising and resolving the issues raised by the client. The authorized users have a common gateway to enter the site where they have to login with their respective credentials.